FAQ

WHAT ARE YOUR PROCESSING TIMES
Our processing times are entirely dependent on how quickly clients approve design proofs and submit their wedding details to us. We return design proofs within 5 business days of receiving your wedding information. 
WHEN SHOULD I ORDER MY INVITATIONS?
At a minimum, we recommend placing your order approximately 6 months before your wedding date for your wedding invitations. 

WHEN SHOULD I ORDER MY DAY-OF STATIONERY?
For your day-of stationery, we suggest ordering 12 weeks prior to your wedding. The latest we recommend ordering any day-of stationery is 8 weeks prior to your wedding. 
 
WHEN SHOULD I SEND MY WEDDING INVITATIONS?
Save the Dates
8-12 months in advance.

Wedding 
invitations
3-4 months in advance, or earlier for a destination wedding. This will allow for guests to have sufficient time to make travel arrangements if necessary.
RSVP dates
8 weeks prior to wedding date. This allows for a small buffer for any guests who miss the deadline.

WHAT IS INCLUDED IN THE DESIGN PROCESS?
Three rounds of electronic proofs are included with your order. We will design your first proof exactly as specified in your order. 
You then have two rounds of revisions should you require changes to your design.
We can happily make changes to your ink colour, wording and minor adjustments to the layout.

Additional revisions to your design will be invoiced and charged at an hourly rate of $75.

HOW LONG WILL DESIGNING TAKE?
After you place your order, will will email you an information form to complete. Your first round of revisions will be sent to you 3-5 days after having received your completed information form. 

Please allow for up to 3 business days for 2nd and 3rd revisions. These timeframes may vary depending on the time it takes for you to respond with your information form and approval/request for changes on revisions.
 
HOW LONG DOES PRINTING & ASSEMBLY TAKE?
10-15 business days + shipping

I AM INTERESTED IN CUSTOM WORK FOR MY WEDDING
We'd love to help, please see our custom page here. 

DO MY INVITATIONS ARRIVE ASSEMBLED?
Invitations that include add-on items such as wax seals, vellum and thread wrapping arrive assembled due to the natural of the add-on items. Please note that envelopes will require sealing by the client. 
Invitations that do not include add-on items do not arrive assembled.
Envelope liners will arrive assembled to the envelope if purchased as an add-on item.

CAN I INCREASE THE QUANTITY OF MY ORDER AFTER PLACING?
We recommend ordering at least 10 extra invitations at the time you place your order. This will help account for any additions to your guest list. 
Unfortunately, after your order has been placed we cannot add in additional items/changes to your order due to the high set-up cost and labor involved with preparing the suite. 

I NEED A RUSH ORDER, CAN YOU HELP?
We try our best to accommodate rush requests, but will only do so if we can ensure that we can meet the deadline without compromising quality and interfering with our current client order queue.
Please email us at hello@loranolivia.com to submit your inquiry. 

Rush orders will be invoiced an additional $175.00 fee once we can confirm that we can accommodate the order. 


CAN I ORDER SAMPLES?
Yes, we have curated a luxurious sample kit for our clients. Order your sample kit here.

CAN I CANCEL MY ORDER?
CANCELLATION PRIOR TO APPROVAL TO PRINT: If you decide you would like to cancel your order prior to submitting approval to be printed, we can offer you a refund minus 30% of the total order fee.
CANCELLATION AFTER APPROVAL TO PRINT: Unfortunately, we are unable to offer a refund once you have approved your design proof and committed to print your order.
RETURNS: We do not offer returns due to the custom nature/curated process of our items. Although, if you are unhappy with your purchase, please contact us and we would love to help you!